International adaptors are available on loan at the reception counter with a RM 20.00 refundable cash deposit, or you can purchase them at the More More Tea Inn gift shop.

We have USB socket available in selective guest room.

• You can travel by bus to Kuala Terengganu. Normally our guests will take an overnight bus and arrive in Kuala Terengganu in the early morning. If you have booked for land transfer, please wait at the bus stand opposite the 7-11 Store and our coach or van will pick you up at 7.00 am.
• You can also take a flight to Kuala Terengganu. Airlines like MAS, Air Asia, Firefly and Malindo all fly to Kuala Terengganu from Kuala Lumpur. We advise you to take the morning flights in order to catch our boat schedule. Laguna Redang has a counter in the Kuala Terengganu airport on the left hand side as you come out from the domestic arrival hall. Please state if you require airport transfer when you make your bookings. Also note that the journey from Kuala Terengganu airport to Jetty  will take between 20-40 minutes, depending on traffic condition.

• The journey from Taman Tamandun Islam Jetty takes about 105 minutes. Redang Island is also within an hour's boat ride from the other popular vacation islands of Perhentian and Lang Tengah. There are no direct flights to the island.
• Our boats depart from Taman Tamandun Islam Jetty to Redang Island at boat schedule daily.
• Should you miss our boats due to flight timing or delays, there is a public ferry that you can take at 3.00 pm. Cost of public ferry is RM 55.00 per adult per way, which you will have to bear yourself.
• You need not make any bookings for a seat in our boat. When you arrive at Taman Tamadun Islam Jetty look out for Laguna Check Point counter and produce your proforma invoice to our staffs there.

• The resort’s official check-in time is 3.00 pm. However, you may get your room earlier if it is ready.
• Check-out time is 8.00 am if you are to take the 9.00 am boat to Kuala Terengganu and 11.00am if you are taking the 11.45am boat.
• Please inform our receptionists during check-in about your flight or bus schedule and we will advise you which boat to take to prevent you from missing your flight or bus.

• Situated between 1° and 6°N, the whole of Malaysia has a classic equatorial climate with high temperatures and wet months throughout the year. Temperatures at sea level range from 21ºC to 32ºC, whilst at higher elevations it is much cooler with temperatures ranging from 15°C to 25°C. Annual rainfall varies from 2,000mm to 2,500mm. The east coast tends to have a heavier wet season and is best avoided during the rainy period (Nov-Feb). During these months, many of the beach resorts close and will be re-opening in March.
• As the earth’s climate changed, the northeast monsoon that affects Redang Island has also been delayed and only begins in December. Hence, September and October are not monsoon months yet, and is still a good time to visit Redang.

Since the weather in Malaysia is typically warm, we advise you to bring light clothing, swim wear, sandals, caps or hats, sunscreen lotion which is not harmful to corals

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• Wi-fi is only available at the lobby area. Lack of modern telco infra-structure makes the wi-fi unstable and slow in the whole of Redang Island.
• We strongly advise guests to purchase local telco’s starter SIM-pack available at the resort reception if you wish for reliable internet surfing.
• We also have an internet room at the resort lobby area. Charges are RM 10.00 per hour or RM 5.00 for half an hour.

• 3 simple rules you should always remember and follow whenever you are in Redang or any other protected marine parks in Malaysia.
• Keep beaches clean - throw rubbish into rubbish bins, not on the beach or into the sea. Help to clear any litter you come across. 
• Do not damage corals - avoid contact with corals. Don’t touch, kick, kneel, stand or step on corals as this may break them. Snorkelers should not go near corals in shallow water to prevent accidental contact.
• Don't collect marine life - do not collect any marine life, whether dead or alive, such as seashells, corals, crustaceans and fishes, as souvenirs or collectibles. All marine life, whether dead or alive, play a part in sustaining the health of the coral reef ecosystem. Everything is recycled, nothing is wasted. Dead coral, coral rubble and empty seashells can provide protection and homes for many sea creatures. Don't catch fish or other marine life even if you intend to release them later. 

• Yes! There is a species of monkey known as the long-tailed macaque monkeys as they can be aggressive. These monkeys are usually seen in troops at the edge of the forests surrounding the resorts and along trails.
• Visitors staying in garden view rooms by the edge of the forests should take care not to leave windows or balcony doors open when they leave their rooms, especially when they have food inside.
• Do not feed or taunt these monkeys. Feeding them breeds boldness, causing them to venture close to resorts and humans in expectation of food, and they become a nuisance, harass people or take away your personal belongings.

Yes, the More More Tea Inn gift shop offers a variety of souvenir items, handicraft, soft toys, apparel, accessories, toiletries, snacks and beverages. It is now one of the most popular attractions and a photography spot, particularly among visitors who have seen the movie. More More Tea Inn was initially designed as a temporary set for the Hong Kong Movie “Summer Holiday” in 1999. The set was unable to withstand the harsh island weather and hence deteriorated rapidly. In 2003, Laguna Redang Island Resort restored the building to its former glory with more robust construction methods and materials.

• We provide drinking water in the rooms for our guests.
• If you need more, you can purchase them at our restaurants and bars or the More More Tea Inn gift shop.
• Water from the tap is not recommended for boiling or drinking.

• How many types of rooms does the resort have? We have 6 room categories, namely Standard, Deluxe Garden, Deluxe Pool, Deluxe Sea, Premier Sea & Laguna Suite
• What is the difference between Deluxe Sea & Premier Sea rooms? Premier Sea has a longer balcony, a dressing table and an amenity table and, can stay up to 3 persons in a room, while Deluxe Sea has a shorter balcony and can stay up to 4 - 5 persons.
• Are there any connecting rooms available? Yes. For Deluxe Garden View and Deluxe Pool View, they are located on the ground floor only. There’s no connecting room for Sea View. If upon guest requests, we advise you to take 1 Deluxe Sea View and 1 Premier Sea View.
• What are the differences between Standard Room and other rooms’ category? Our Standard Room has single beds only, maximum 3 people. They are located above dive centre. There are no connecting Standard rooms available and these rooms are 250 meters away from the resort lobby and beach. 
• Other room categories has 1 Queen size bed + 2 single beds or 4 single beds in a room (old wing), and 1 Queen size bed or 2 single beds in a room (new wing).
• Is there any international adaptor available? International adaptors are available on loan at the reception counter with a RM 20.00 refundable cash deposit. We have one international power socket in every guest room, or you can purchase them at the More More Tea Inn gift shop.
• Does the resort have any connecting room? Yes, they are subject to room availability.
• How many persons can your rooms fit? Our rooms are designed for 4 persons except the Premier Sea category and Suites. A maximum of 5 persons can fit in a room but the 5th person will have an extra mattress on the floor.
• Baby cots are available upon request, but subject to availability.
• We also have a room for the disabled that is complete with bathroom accessories to facilitate movement. Please indicate to us when you make your reservation, but it is also subject to availability
• Iron and ironing board is also available upon request.
• If you need any wake up call, please contact our receptionist on duty.
• What are the amenities available in the room? Standard amenities are shower gel, shampoo, soap bar, shower caps, coffee and tea, drinking water. Additional amenities are available in the Suites and Seaview category.
• Does the resort provide laundry service? Yes, but laundry will be sent to Kuala Terengganu and it will take approximately a minimum of 3 days to come back. 
• Do you provide babysitting services? Babysitting services depends on our staffs’ availability at RM30.00 per hour.
• Does the resort have Food and Beverage room service? No, we don’t provide Food and Beverage room service except for unusual or emergency cases. You can contact our Food and Beverage department for special requests.
• Are there television channels in the guest rooms? We have a variety of local TV channels, and few in-house movie channels available in the room. Sports channel is available in the lobby and bar.